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Shipping & Returns
Shipping & Delivery
- We ship everything with tracking using Canada Post, Purolator, UPS, FedEx, Canpar, Loomis Express or DHL.
- For Canadian customers expected delivery is between 1 to 7 business days.
- For USA customers expected delivery is between 1 to 2 weeks.
- For International customers expected delivery is between 2 to 4 weeks.
- Local pickup is available, but you must notify us ahead of time so we can put the item aside for you. We have a pickup counter in Brossard, Quebec. We don’t charge a handling fee if you do a local pickup.
Returns & Replacements
- Items must be returned within 14 days of receiving the item to obtain a FULL refund.
- Returned items must be in the original packaging with all the items included by the manufacturer (all manuals, accessories and bonus material).
- Restocking fees will be charged if the returned item is not in a resalable condition.
- Buyers are responsible for the return postage.
- There is no refund on these items if the original factory seal has been opened or removed: Video Games, Software, Movies & Videos, Music CD’s and LP’s, Blank Media, Batteries and Office Supply Consumables (Ink, Toners, etc.).
- There are no refunds on service fees, delivery fees, custom fees, installation fees, books and magazines.
- After the 14 days please contact the manufacturer for warranty repair or replacement.
