FAQ

[vc_row el_class=”inner-top-xs”][vc_column][vc_toggle title=”What Shipping Methods Are Available?” css=”” el_id=”1459864577831-bdb5bc1a-4a98″]We ship with tracking using Canada Post, Purolator, UPS, FedEx, Canpar, Loomis Express or DHL.[/vc_toggle][vc_toggle title=”How Long Will it Take To Get My Package?” css=”” el_id=”1459864633996-9b7e4f16-199e”]For Canadian customers expected delivery is between 1 to 7 business days.
For USA customers expected delivery is between 1 to 2 weeks.
For International customers expected delivery is between 2 to 4 weeks.[/vc_toggle][vc_toggle title=”Do you ship internationally? Do you ship to P.O. Boxes?” css=”” el_id=”1459864665894-b82f7067-8407″]Yes we do. Canada Post is able to ship worldwide and P.O. Boxes are not a problem.[/vc_toggle][vc_toggle title=”How Do I Track My Order?” css=”” el_id=”1459864700197-4c554837-f084″]

Click here: https://www.econopc.ca/track-your-order/

[/vc_toggle][vc_toggle title=”Do you offer local pickup?” css=”” el_id=”1459864738156-c9e9af2d-48c9″]Yes, we do, but you must notify us ahead of time so we can put the item aside for you. We have a pickup counter in Brossard, Quebec. We don’t charge a handling fee if you do a local pickup.[/vc_toggle][vc_toggle title=”Are your products brand new?” css=”” el_id=”1459864765251-4a22323b-b290″]All the products we sell are brand new factory sealed. If a product is not new, it will be clearly mentioned on the website.[/vc_toggle][vc_toggle title=”What is the return policy?” css=””]• Items must be returned within 14 days of receiving the item to obtain a FULL refund.

• Returned items must be in the original packaging with all the items included by the manufacturer (all manuals, accessories and bonus material).

• Restocking fees will be charged if the returned item is not in a resalable condition.

• Buyers are responsible for the return postage.

• There is no refund on these items if the original factory seal has been opened or removed: Video Games, Software, Movies & Videos, Music CD’s and LP’s, Blank Media, Batteries and Office Supply Consumables (Ink, Toners, etc.).

 • There are no refunds on service fees, delivery fees, customs fees, installation fees, books, and magazines.[/vc_toggle][vc_toggle title=”What is the difference between Open Box and Used?” css=””]When we mention the product is an open box product, it means a customer purchased a brand-new product and returned the item. We then test the product to make sure it is good for resell. The product itself looks new; just the packaging is either missing or opened. When we mention the product is a used product, the item for sale has some signs of cosmetic wear. The item may be a floor model or a store return, but it is fully operational.[/vc_toggle][vc_toggle title=”What are my payment options?” css=””]We do accept cash payments if you are making a local pickup. We also accept Visa, MasterCard, American Express, Discover, PayPal, Interac email payments and Bitcoins. No cheques.[/vc_toggle][vc_toggle title=”Do you charge sales tax? Do you charge custom duties?” css=””]We collect sales taxes within Canada only (on the items being sold and on shipping charges).
For customers outside of Canada we are not responsible of any custom duties and/or fees.[/vc_toggle][/vc_column][/vc_row]